Service Advisor

We are recruiting on behalf of our client, a reputable franchise-approved car dealership in Cardiff, for an experienced Vehicle Service Advisor. This is an excellent opportunity for a motivated professional to join a well-established dealership with long-term career prospects.

Benefits:

• Basic salary of between £28,000 and £29,500 per annum, dependent on experience.
• On-target earnings of approximately £35,000+ per annum, based on customer service performance.
• 22 days annual holiday allowance plus 8 bank holidays, increasing with service tenure up to 25 days.
• Staff purchase discounts on vehicles, parts, servicing, and labour.
• Manufacturer-accredited training to support professional development.
• Additional benefits including expenses paid for bi-annual staff events (summer and Christmas parties), achievement awards, and meals.
• Present long-standing, reputable multi-franchise car dealer group with over 60 years of success.

Working hours: Monday to Friday, 8:00am to 5:30pm, with 1 in 3 Saturday mornings, 8:30am to 1:00pm.

Duties of a Service Advisor:

• Manage customer expectations by providing exemplary service and communication.
• Liaise with the workshop to track work-in-progress, ensuring timely updates for customers.
• Handle between 10-28 customer interactions daily at a busy dealership as a Service Advisor.
• Upsell additional products and services to maximise customer satisfaction and department revenue.
• Allocate tasks efficiently among team members, supporting a collaborative working environment.
• Maintain accurate and detailed records using dealership management systems, ideally with experience in Keyloop.
• Deliver high levels of customer satisfaction through professional and personable communication.
• Work closely with the Service Manager and fellow advisors to achieve department goals.

Requirements of a Service Advisor:

• Proven experience as a Vehicle Service Advisor or similar role within the automotive industry.
• Excellent communication and organisational skills.
• IT literacy, preferably with experience using Keyloop or similar dealership management software.
• Ability to deliver exceptional customer service consistently.
• Full UK driving licence with minimal points.
• Strong organisational skills and a proactive approach to customer engagement.

This role offers a great platform for career advancement within a reputable, long-established automotive group. If you are committed to delivering excellent customer service and want to progress within the automotive service environment, this opportunity is ideal.