Service Advisor

Service Advisor

Franchised Motor Dealership - Manchester

We are currently recruiting for an experienced Service Advisor to join a well-established VAG main dealership. This is an excellent opportunity for a customer focused automotive professional who enjoys working in a fast paced dealership environment and wants to develop their career with a respected brand group.

As a Service Advisor, you will act as the key point of contact between customers and the workshop. You will ensure customers receive a professional and efficient service experience from booking through to vehicle collection.

Key Responsibilities

Booking vehicles in for servicing, maintenance, and repair work

Providing customers with clear updates on vehicle progress and required work

Liaising closely with technicians and the workshop team

Upselling additional work where required while maintaining excellent customer service

Producing accurate job cards, invoices, and service documentation

Ensuring customers receive a first-class aftersales experience

Requirements

Minimum 12 months experience as a Service Advisor (or similar aftersales role)

Experience within a main dealer environment is highly desirable

Strong communication and customer service skills

Ability to work in a busy, target-driven environment...