Service Advisor

We are recruiting on behalf of our client, a reputable franchised dealership in Edinburgh, seeking an experienced Service Advisor to join their Service Department. This is an excellent opportunity for a motivated motor trade professional looking to develop their career within a well-established dealership.

Benefits as a Service Advisor:

• Basic salary up to approximately £30,000, depending on experience
• OTE up to £39,000 with achievable bonuses
• Bonus scheme available to reward performance
• Comprehensive dealership benefits package
• Full training provided to enhance skills and product knowledge
• Stable career within a reputable franchise

Duties as a Service Advisor:

• Act as a primary point of contact for customers, ensuring excellent customer service
• Relay technical information from Technicians to customers clearly and accurately
• Upsell suitable services and products to maximise dealership revenue
• Manage customer expectations and provide updates throughout the service process
• Meet and exceed KPI targets through efficient workflow management
• Administer job cards and maintain accurate records

Requirements as a Service Advisor:

• Proven experience in a motor trade service department as aService Advisor
• Strong customer service skills and professional approach
• Target-driven with a track record of achieving KPIs
• Excellent communication skills
• Valid UK Driving Licence
• Ability to work effectively within a team environment