Service Advisor

Service Advisor – Torbay (£30,000–£36,000) Overview You will be the main point of contact between customers and the workshop, ensuring vehicle servicing and repairs are managed efficiently while delivering excellent customer service. Key Responsibilities * Greet customers and discuss servicing, maintenance, and repair requirements. * Book vehicles into the workshop and arrange courtesy cars where needed. * Liaise with technicians and workshop controllers on vehicle progress. * Keep customers updated and obtain approval for additional work. * Prepare job cards, estimates, and invoices. * Explain completed work and associated charges. * Upsell service plans, labour, parts, and other aftersales products. * Maintain high levels of customer satisfaction and retention. Requirements * Previous Service Advisor experience in a motor dealership. * Strong customer service and communication skills. * Good administration and computer skills. * Ability to multitask in a fast-paced environment. * Full UK driving licence. * Experience with dealership management systems is advantageous. Salary & Benefits * £30,000–£36,000 (depending on experience). * Bonus opportunities. * Company pension. * Ongoing manufacturer/dealership training. * Career progression within a dealership group. * Supportive team environment