Service Advisor

We are recruiting on behalf of our client for a Service Advisor position at an independent garage in Ashford, Kent. This is an outstanding opportunity for a skilled and experienced Service Advisor to join a reputable, family-run business known for delivering quality automotive services and fostering long-term customer relationships. Key benefits of the Service Advisor: Basic salary up to £34,000, dependent on experience On Target Earnings (OTE) of £36,000+ Monday to Friday, 8:00 – 18:00, with a one-hour lunch break One Saturday per month, 8:00 – 13:00, paid at overtime rates No Sunday or bank holiday working Supportive, long-term team environment Opportunities for career development within a reputable local business Modern, well-equipped workshop facilitiesDuties of the Service Advisor: Greet customers and manage vehicle drop-offs and collections efficiently Listen to customer concerns and accurately document service requests Keep customers updated on vehicle progress throughout their service Identify additional services and upsell suitable products or warranties Prepare accurate invoices and explain the work carried out clearly Support the workshop team with relevant information and scheduling Promote service plans, warranties, and other add-on sales Uphold high standards of customer service and satisfactionRequirements of the Service Advisor: Proven experience in a Service Advisor or similar role within the automotive trade Excellent communication and customer service skills Organised and able to manage multiple customer bookings effectively Confident in upselling and explaining technical work in a clear manner IT literate, with experience in automotive management systems advantageous Full UK driving licence, preferably clean Knowledge or experience in car sales or parts advisory roles is desirableContact Rhys Woods, Automotive Recruitment Specialist at Perfect Placement covering Ashford and Kent, today to discover more about this fantastic opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Let us help you take the first step towards your dream Motor Trade career