Service Advisor

Service Advisor Location: Wokingham, Berkshire Salary: £30,000–£38,000 per annum (dependent on experience) Hours: Monday–Friday, Full-Time (No Weekends) About the Role We are seeking an experienced and customer-focused Service Advisor to join our aftersales team in Wokingham. This is an excellent opportunity to become part of a professional dealership that values exceptional customer service and offers a healthy work-life balance with a Monday–Friday schedule. Key Responsibilities * Welcome customers and provide a professional, friendly service. * Book vehicles in for servicing, MOTs, diagnostics, and repairs. * Prepare accurate estimates and explain work required in a clear, customer-friendly manner. * Liaise with workshop technicians to monitor repair progress. * Keep customers updated throughout the service process. * Obtain authorisation for additional work where required. * Produce invoices and arrange smooth vehicle handovers. * Promote additional products and services where appropriate. * Maintain accurate records using the dealer management system. * Ensure high levels of customer satisfaction and compliance with company standards. Candidate Requirements * Previous experience as a Service Advisor within the automotive industry. * Excellent communication and customer service skills. * Strong organisational skills with the ability to prioritise workloads. * Ability to work efficiently in a busy aftersales environment. * Experience using dealer management systems is desirable. * Full UK driving licence preferred. Benefits * Salary of £30,000–£38,000 depending on experience. * Monday–Friday working pattern with no weekend working. * Company pension. * Ongoing manufacturer and professional development training. * Career progression opportunities. * Employee discounts. * Friendly and supportive working environment. If you are an experienced Service Advisor looking for a Monday–Friday opportunity in Wokingham, we'd love to hear from you