Service and Parts Coordinator

About our business

Proton are the specialists in every aspect of commercial dishwashers, glass washing and catering equipment. With over 40 years experience offering commercial dishwasher sales and service solutions and a host of other products we have developed an unrivalled reputation as the very best in our sector.

Role Overview

Our Service and Parts Co-Ordinator is a pivotal role in the growth of the business. As a rapidly growing business in both size and turnover, we are looking for a customer focused individual to join our team and be a part of our on-going success. Customer satisfaction is a key driver to what we are looking to achieve, and this role is instrumental in ensuring all customers, past, present and future are given exemplary customer service with an emphasis on sales.

The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.

Key tasks

• Receiving and processing inbound job requests, orders and enquiries
• Logging and allocating jobs
• Updating relevant online customer portals
• Producing and submitting repair estimates
• Despatching of spare parts
• Liaising with internal and external colleagues
• Achieving customer and business KPIs
• Providing support to the sales team
• Assisting with invoice processing
• Pr...