Service Architect - SC Cleared
Henderson Scott
Crofton Park · posted 17 August 2026
Salary
£600 – £650 a day
Job type
full time
Location
Crofton Park, Greater London
Category
Information Technology
Job Title: Service Architect Location: London (Hybrid
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
- 2 days/week) Contract Rate: £650/day (Umbrella) Clearance: Active SC Clearance Required Overview An experienced Service Architect is required to lead the design, implementation, and BAU transition of an end-to-end service wrap for Low Earth Orbit (LEO) satellite connectivity.
This role will focus on transitioning fragmented deployments into a scalable, centrally governed operating model.
Key Responsibilities Service Architecture: Design end-to-end service models, Service Design Packages (SDPs), service blueprints, and L1-L4 support paths aligned with ITIL and ServiceNow.
Service Transition: Oversee device take-on, ServiceNow integration/workflows, service rehearsal activities, and support team training (Service Desk / NOC).
Supplier Governance: Define multi-supplier operating models, performance interfaces, and commercial governance frameworks across external vendors and internal entities.
Performance & Assurance: Establish SLA/OLA/KPI frameworks, user experience metrics (CSAT), and ensure alignment with Secure by Design principles and formal approval gates.
Key Requirements Essential: Proven track record as a Service Architect/Designer delivering Service Design Packages (SDPs), ServiceNow-aligned processes, and multi-supplier service models through project-to-BAU transitions.
Desirable: Background in satellite, WAN, or complex connectivity infrastructure; experience within UK Government or heavily regulated environments; NOC integration expertise. xwzovoh
Clearance: Must hold active SC Clearance.
Key Deliverables Target State Service Models & Full Service Design Package (SDP) ServiceNow-aligned process flows and multi-supplier governance framework Service Transition & Estate Take-On Strategy SLA/KPI Reporting Frameworks and Continuous Service Improvement (CSI) Roadmap To apply or find out more, please send over an updated CV.
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Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
- 2 days/week) Contract Rate: £650/day (Umbrella) Clearance: Active SC Clearance Required Overview An experienced Service Architect is required to lead the design, implementation, and BAU transition of an end-to-end service wrap for Low Earth Orbit (LEO) satellite connectivity.
This role will focus on transitioning fragmented deployments into a scalable, centrally governed operating model.
Key Responsibilities Service Architecture: Design end-to-end service models, Service Design Packages (SDPs), service blueprints, and L1-L4 support paths aligned with ITIL and ServiceNow.
Service Transition: Oversee device take-on, ServiceNow integration/workflows, service rehearsal activities, and support team training (Service Desk / NOC).
Supplier Governance: Define multi-supplier operating models, performance interfaces, and commercial governance frameworks across external vendors and internal entities.
Performance & Assurance: Establish SLA/OLA/KPI frameworks, user experience metrics (CSAT), and ensure alignment with Secure by Design principles and formal approval gates.
Key Requirements Essential: Proven track record as a Service Architect/Designer delivering Service Design Packages (SDPs), ServiceNow-aligned processes, and multi-supplier service models through project-to-BAU transitions.
Desirable: Background in satellite, WAN, or complex connectivity infrastructure; experience within UK Government or heavily regulated environments; NOC integration expertise. xwzovoh
Clearance: Must hold active SC Clearance.
Key Deliverables Target State Service Models & Full Service Design Package (SDP) ServiceNow-aligned process flows and multi-supplier governance framework Service Transition & Estate Take-On Strategy SLA/KPI Reporting Frameworks and Continuous Service Improvement (CSI) Roadmap To apply or find out more, please send over an updated CV.