Service Architect - SC Cleared
Henderson Scott
London
Salary
£650 a day
Job type
contract
Location
London, England
Job Title:
Service Architect Location:
London (Hybrid - 2 days/week) Contract Rate:
£650/day (Umbrella) Clearance:
Active SC Clearance Required Overview An experienced Service Architect is required to lead the design, implementation, and BAU transition of an end-to-end service wrap for Low Earth Orbit (LEO) satellite connectivity. This role will focus on transitioning fragmented deployments into a scalable, centrally governed operating model. Key Responsibilities Service Architecture:
Design end-to-end service models, Service Design Packages (SDPs), service blueprints, and L1-L4 support paths aligned with ITIL and ServiceNow.
Service Transition:
Oversee device take-on, ServiceNow integration/workflows, service rehearsal activities, and support team training (Service Desk / NOC).
Supplier Governance:
Define multi-supplier operating models, performance interfaces, and commercial governance frameworks across external vendors and internal entities.
Performance & Assurance:
Establish SLA/OLA/KPI frameworks, user experience metrics (CSAT), and ensure alignment with Secure by Design principles and formal approval gates.
Key Requirements Essential:
Proven track record as a Service Architect/Designer delivering Service Design Packages (SDPs), ServiceNow-aligned processes, and multi-supplier service models through project-to-BAU transitions.
Desirable:
Background in satellite, WAN, or complex connectivity infrastructure; experience within UK Government or heavily regulated environments; NOC integration expertise.
Clearance:
Must hold active SC Clearance.
Key Deliverables Target State Service Models & Full Service Design Package (SDP)
ServiceNow-aligned process flows and multi-supplier governance framework
Service Transition & Estate Take-On Strategy
SLA/KPI Reporting Frameworks and Continuous Service Improvement (CSI) Roadmap
To apply or find out more, please send over an updated CV.
TPBN1_UKTJ
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Service Architect Location:
London (Hybrid - 2 days/week) Contract Rate:
£650/day (Umbrella) Clearance:
Active SC Clearance Required Overview An experienced Service Architect is required to lead the design, implementation, and BAU transition of an end-to-end service wrap for Low Earth Orbit (LEO) satellite connectivity. This role will focus on transitioning fragmented deployments into a scalable, centrally governed operating model. Key Responsibilities Service Architecture:
Design end-to-end service models, Service Design Packages (SDPs), service blueprints, and L1-L4 support paths aligned with ITIL and ServiceNow.
Service Transition:
Oversee device take-on, ServiceNow integration/workflows, service rehearsal activities, and support team training (Service Desk / NOC).
Supplier Governance:
Define multi-supplier operating models, performance interfaces, and commercial governance frameworks across external vendors and internal entities.
Performance & Assurance:
Establish SLA/OLA/KPI frameworks, user experience metrics (CSAT), and ensure alignment with Secure by Design principles and formal approval gates.
Key Requirements Essential:
Proven track record as a Service Architect/Designer delivering Service Design Packages (SDPs), ServiceNow-aligned processes, and multi-supplier service models through project-to-BAU transitions.
Desirable:
Background in satellite, WAN, or complex connectivity infrastructure; experience within UK Government or heavily regulated environments; NOC integration expertise.
Clearance:
Must hold active SC Clearance.
Key Deliverables Target State Service Models & Full Service Design Package (SDP)
ServiceNow-aligned process flows and multi-supplier governance framework
Service Transition & Estate Take-On Strategy
SLA/KPI Reporting Frameworks and Continuous Service Improvement (CSI) Roadmap
To apply or find out more, please send over an updated CV.
TPBN1_UKTJ