Service Controller

Are you an organised Service Controller or Service Coordinator who thrives in a fast-paced environment? Do you enjoy juggling priorities, solving problems and ensuring customers receive outstanding service?

We're recruiting on behalf of a well-established engineering business that supplies and supports specialist equipment across the UK. Due to continued growth, they are looking for a proactive Service Controller to become a key member of their customer support team.

This is an excellent opportunity to join a stable organisation where no two days are the same and where you'll play a vital role in coordinating engineers, supporting customers and ensuring service operations run smoothly.

As Service Controller, you'll be the central point of contact between customers, field engineers and internal departments. You'll be responsible for planning engineer workloads, coordinating service activity and ensuring customers receive timely updates throughout the repair and maintenance process.

• Coordinate and schedule field engineers to maximise efficiency and customer satisfaction.
• Manage incoming service requests via telephone and email.
• Prioritise breakdowns and maintenance calls in line with customer commitments.
• Liaise with customers regardi...