Service Coordinator
The Workshop
Havant
Job type
contract
Location
Havant, England
We're looking for an organised, proactive, and customer-focused Service Coordinator to join our busy Service team.
This is a varied and rewarding role where no two days are the same. You'll be the key point of contact for a portfolio of customers, coordinating service and remedial works, supporting engineers, preparing quotations, and building strong customer relationships.
If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering exceptional customer service, we'd love to hear from you.
The Role
As a Service Coordinator, you'll play a vital role in ensuring customers receive an outstanding experience from initial enquiry through to the completion of service works.
Your responsibilities will include:
- Managing your own portfolio of customers and acting as their main point of contact.
- Building strong customer relationships through excellent service and proactive communication.
- Scheduling service visits and remedial works, ensuring engineers have all the information they need to complete jobs efficiently.
- Producing accurate quotations for service contracts, renewals, contract uplifts and additional works.
- Identifying opportunities to promote additional products and services where appropriate.
- Preparing RAMS and associated service documentation.
- Ordering parts and raising purchase orders with suppliers. ← Back to job search