Service Coordinator

Salary: £28,000 - £32,000 per annum

Location: Hampshire

Job status: Permanent

Working hours: 08:30 to 16:30 Monday to Friday *5days office base

Start date: ASAP

Responsibilities:

• Coordinating engineers to attend vessels and sites worldwide for product installation, repair, maintenance, and technical support
• Managing the end-to-end service process, from initial customer contact and quotations through to order acceptance, service delivery, and job completion
• Handling incoming service requests, identifying and recording common product faults
• Providing customers with accurate updates and feedback on completed service work
• Working closely with Sales, Engineering, and Product teams to support new products and deliver high-quality after-sales service
• Supporting the development and improvement of procedures for effective service and record management
• Building strong relationships with new and existing customers, business partners, and distributors worldwide

Requirements:

Essential

• Degree or equivalent qualification in engineering, IT, computer systems, marine engineering, or a related technical field
• Strong interest in technology and willingness to develop technical knowledge
• Ability to understand technical documents and product specifications
• Good Microsoft Office skills
• Str...