Service Coordinator

Are you an organised and proactive Scheduler, Planner or Coordinator who thrives in a fast-paced environment? We're recruiting for an experienced Scheduler to join a friendly and supportive operations team in Milton Keynes. This is a fantastic opportunity to play a key role in coordinating a team of field-based engineers, ensuring customers receive an efficient and professional service. You'll be joining a collaborative team environment where no two days are the same, with the opportunity to work on a hybrid basis following successful completion of probation. Working Hours 37.5 hours per week Monday to Friday, 8:30am - 5:00pm Weekend cover on a rota basis Hybrid working available (3 days office / 2 days home) after probationThe Role As Scheduler, you'll be responsible for planning and coordinating engineer workloads, ensuring service and installation appointments are completed efficiently and within agreed service levels. Key duties include: Scheduling reactive service calls and installation work Managing engineer diaries across multiple locations Working closely with Regional Operations Managers to maximise first-time fix rates Coordinating follow-up visits and outstanding jobs Monitoring service levels and aged calls Providing accurate customer updates and estimated arrival times Liaising with internal teams to ensure smooth day-to-day operations Reviewing workloads and making scheduling adjustments where requiredAbout You We're looking for someone with previous scheduling, planning or workforce coordination experience who enjoys problem-solving and delivering excellent customer service. You'll have: Previous experience within a scheduling, planning or coordination role Strong organisational and multitasking skills Excellent communication skills, both written and verbal Good geographical knowledge of the UK The ability to prioritise workload in a fast-moving environment A proactive and solutions-focused approach Experience using SAP or similar scheduling/ERP systems Strong attention to detail and accuracyWhy Apply? Hybrid working after probation Friendly and supportive team environment Stable and growing business Varied and fast-paced role Opportunity to develop your operational and scheduling skills Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job