Service Delivery Specialised Services Administrator

Job summary

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role, your application may be withdrawn.

Staffordshire and Shropshire Health Informatics Service (S&SHIS) is a shared service hosted by Midlands Partnership University NHS Foundation Trust, providing digital and IT services to NHS organisations across Staffordshire and Shropshire.

We are seeking a motivated and customer-focused individual to join our Service Delivery Team based at Lawton House, Trentham. As a Service Delivery Specialised Services Administrator, you will support healthcare services through the administration of IT procurement and NHS Registration Authority (RA) services.

You will coordinate the procurement of IT hardware, software, telecoms services and related equipment, working with suppliers, customers and internal teams to ensure services are delivered efficiently and in line with organisational processes. You will also administer NHS Smartcard services, supporting user access to systems whilst ensuring compliance with national RA policies and information governance requirements.

Acting as a key point of contact for customers and colleagues, you will provide advice, guidance and administrative support, maintain accurate records and support service improvements.

By ensuring staff have timely access to equipment, systems and services, you will help support the delivery of safe and effective patient care across the local health economy.

Main duties of the job

• Manage the end-to-end procurement of IT hardware, software, telecoms services and related equipment for customer organisations and internal teams.
• Liaise with suppliers to obtain quotations, place orders, track deliveries and ensure compliance with procurement processes.
• Maintain accurate records relating to orders, budgets, billing, assets and configuration information.
• Administer NHS Registration Authority (RA) services, including the issue, maintenance and support of NHS Smartcards.
• Process access requests for new starters, leavers and staff role changes, ensuring compliance with national and local policies.
• Provide advice and support to users on Smartcard services, access management and self-service tools.
• Support the deployment and lifecycle management of IT equipment, ensuring assets are accurately recorded and tracked.
• Act as a key point of contact for customers, suppliers and stakeholders, delivering a professional and customer-focused service.
• Assist with service improvement activities, testing, documentation and the implementation of new processes and systems.
• Help ensure NHS staff have access to the technology and systems they need to deliver safe and effective patient care.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Job responsibilities

Before applying for this varied and challenging role we encourage you to view the full job description and person specification.

Person specification

Qualifications & Training

Essential

• NVQ Level 3 or equivalent in Business Administration.
• Good general education including GCSEs (or equivalent) in Maths and English.
• Advanced computer literacy in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• RSA Level 2 Word Processing or equivalent.

Desirable

• ITIL Foundation or equivalent Service Management qualification.
• Project management qualification or experience (e.g., PRINCE2).

Experience

Essential

• Experience in IT procurement, telecoms, or administrative roles within the NHS or similar environment.
• Experience of working in an office/administrative setting.
• Experience in NHS clinical systems and/or IT administration.
• Experience of supplier and third-party account management.

Desirable

• Experience working in a Registration Authority capacity.
• Experience working in an IM&T environment.
• Working knowledge of NHS recruitment processes.

Skills, Knowledge & Abilities

Essential

• Ability to communicate effectively with staff at all levels, both clinical and non-clinical.
• Ability to explain technical issues to non-technical users.
• Strong customer service focus.
• Understanding of NHS financial instructions and procurement systems.
• Knowledge of RA systems, ESR, and Smartcard processes.
• Proficient in maintaining electronic filing systems and managing workloads to meet deadlines.
• Strong interpersonal and influencing skills, demonstrating diplomacy and reliability.
• Ability to plan, innovate, and work collaboratively across teams.
• Understanding of confidentiality and data protection policies.
• Excellent time management and attention to detail.
• Ability to use VDU equipment for extended periods.

Desirable

• Experience working in a Registration Authority capacity.
• Experience working in an IM&T environment.
• Working knowledge of NHS recruitment processes.
• Knowledge of local NHS organisations and telecommunications technology.
• Experience using Microsoft Enterprise Solutions such as SCEM.
• Knowledge of clinical and non-clinical systems (e.g., TPP, RIO).
• Ability to propose and implement service improvements.

Personal Attributes

Essential

• Highly motivated and self-directed.
• Reliable and flexible in approach to work. Effective communicator (oral and written).

Desirable

• Ability to remain calm under pressure and adapt to changing priorities.
• Demonstrates integrity and commitment to service values.