Service Design Lead
Yorkshire Building Society (YBS)
Leeds · posted 31 July 2026
Location
Leeds, West Yorkshire
Category
Customer Service
As Service Design Lead you will manage and lead the Service Design Team working across YBS customer facing channels including digital, telephony and retail. You will sets the direction for the team to ensure they fully contribute to strategic thinking across all customer channels (Digital, Retail, Customer Services) and drive Service innovation, across channels, for xwzovoh the YBS group.
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