Service Designer

Service Designer (Contract)

£500-£550/day (Inside IR35)

6-Month Contract - possibility of extension

Remote - occasional travel to a London office

Increase your chances of an interview by reading the following overview of this role before making an application.

Our client is a large, global professional services firm, employing tens of thousands of people across multiple regions. They are running a major HR transformation programme, harmonising core people processes such as onboarding, probation and offboarding across regions worldwide, in support of a global shared services model.

We're looking for an experienced Service Designer to join this programme. You'll work closely with HR, Legal and technology stakeholders to simplify and standardise processes so they can be delivered consistently by shared service teams globally. This is a process-focused role: you'll be questioning why steps exist, removing unnecessary complexity, and designing lean, workable processes that hold up across different regions and teams.

We are looking for:

• Experience in service design, process design, or business process analysis, with a focus on simplifying and standardising processes
• Confidence engaging and influencing senior stakeholders, including Legal and Compliance, without close oversight
• Experience designing backstage processes (workflows, roles, systems, governance), not just user-facing journeys
• The ability to bring ideas and challenge existing ways of working, rather than just documenting xwzovoh and analysing
• Comfort operating across global and local process variations, ideally within a shared services context

It would be a bonus if you have:

• Experience with ServiceNow or similar ticket/workflow management platforms
• Prior experience within a shared services or global operating model
• Experience in HR programmes

To apply, please submit your CV. Shortlisted candidates will be contacted within 5 business days.