Service Desk Advisor

Company Information The purpose of the Company is to provide organisations with Facilities Infrastructure Services to support their core business activities, notably: * Facilities Services * Information Technology and Communication Services * Energy Management Services The business aim is to be considered “best-in-class” and “doing what we say Main purpose of Job To be part of a small team providing a Facilities Service Desk for all FISco Clients, across their UK estates. This involves direct telephone and email contact with the Customers, who will be located in a number of offices and warehouses throughout the country Description * To communicate via telephone and email being both polite and helpful. * To effectively chase updates from suppliers and customers. * To manage and ensure completion of jobs within the given SLA. * To manage scheduled tasks and book in with the relevant suppliers and customers. * To run reports from the system when necessary. * Utilise the CIMS software application and any other systems/applications deemed necessary to carry out the requirements of the job * Other ad-hoc duties, as required by your line manager. Key Tasks * To communicate via telephone and email being both polite and helpful. * To effectively chase updates from suppliers and customers. * To manage and ensure completion of jobs within the given SLA. * To manage scheduled tasks and book in with the relevant suppliers and customers. * To run reports from the system when necessary. * Utilise the CIMS software application and any other systems/applications deemed necessary to carry out the requirements of the job * Other ad-hoc duties, as required by your line manager. Benefits * Company Pension * Free Parking * Electric Car Scheme Salary * £27-28k, full time