Service Desk Analyst

Description

Contract Service Desk Analyst

Location: Alderley Park (50% office based)

Contract Length: Initially until 31 December 2026, with potential extension

Day Rate: Competitive IR35 Status: To be confirmed

Overview

Our client is seeking a Service Desk Analyst to join their Technology team on an initial contract through to the end of the year.

This is an excellent opportunity for a junior IT professional or early-career Service Desk Analyst looking to gain experience within a large enterprise environment. The successful candidate will provide first-line IT support to colleagues across the business, helping resolve technical issues and service requests while delivering a high level of customer service.

The role requires attendance in the Alderley Park office approximately 50% of the time.

Key Responsibilities:

Act as the first point of contact for IT support queries via phone, email, chat and walk-up support.

Log, manage and progress incidents and service requests through to resolution.

Troubleshoot and resolve first-line technical issues wherever possible.

Escalate more complex issues to appropriate resolver groups.

Keep users informed of progress and expected resolution times.

Ensure tickets are managed in line with agreed service levels.

Support user onboarding and offboarding activities.

Assist with hardware deployment, desktop support and software installations.

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