Service Desk Engineer — Hybrid IT Support & Onboarding

Trainline is hiring a Service Desk Engineer to join the Trainline Partner Solutions Support Team. The role focuses on owning incident resolutions, coordinating across teams, and building product knowledge to assist customers and onboard new users.

You will generate bespoke reports, participate in ad hoc projects, and drive improvements to the customer experience. A hybrid working model applies with a 60% office expectation and a domestic, UK-wide remit.