Service engineer (m/f/d)

we combine the agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS As an Onsite Service Engineer , you will be the first point of contact for maintaining and supporting cutting-edge print and IT devices at our clients site. Monitor devices proactively using advanced software. Provide training and guidance to clients, empowering them to maximise productivity. Collaborate with Apogee and client teams to meet service-level agreements. Adhere to health and safety standards, along with security and data integrity protocols. A typical working pattern for this role is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This is onsite 5 days per week. Proven ability to deal with clients in a professional and courteous manner, both remotely and face-to-face Experience of Apogee products, processes, and support tools Proven knowledge and experience of basic networking, scanning, and general IT Experience of resolving software issues Flexible approach to work and an ability to embrace change Full, clean driving licence ENHANCED DBS: This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders. For this role, you will be required to obtain SC Clearance -which includes a basic criminal record check. See these links for more information National security vetting: clearance levels - GOV.BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme 2 paid days off per year for voluntary work to support our local communities Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, includingfinancial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts Diversity and inclusion are at the heart of our success. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself take a look at our excellent Trustpilot reviews and our Customer Experience Foundation Membership accreditation. Ready for a fresh start but feeling nervous after time out of work? xkybehq Youre not alone the Talent Team at Apogee are here to support you every step of the way and help you take that first step back into work with confidence. If it helps, youll also find useful resources and guidance on our careers page to support you.