Job Description
Service Engineer working 44.5 hours per week.Responsible to: Aftersales ManagerResponsible for: Repair of both customers and stock machines returned from our Store Network.
Interested in this role You can find all the relevant information in the description below.
Principle Responsibilities
- Manage throughput of product in the workshop, to agreed deadlines and quality standards.
Ensure that a consistently high level of service is offered to our customers.
Have responsibility for effective operation within the service centre including H & S, security, stock management and housekeeping.
Ensure that all job cards, spares orders, time sheets and stock notes are completed correctly and on time, and control all administration paperwork.
Ensure that all company stock and spare parts are accounted for, and properly recorded when used. Ensure any items that may be needed at short notice are reordered without delay.
Provide technical support to staff & customers with accuracy, efficiency & courtesy.
Promote good Customer Service practices on the phone, at counter and on customers premises. Always represent the company in a clean and smart uniform and a courteous manner.
Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff
Any other reasonable duties as required.
Shared Responsibilities
- Identification reporting and rectification of any product quality issues with Aftersales Manager
Personal training and development in conjunction with Aftersales Manager
Development of new systems and work practices with Aftersales Manager
Maintain accurate records and identify sources of errors in conjunction with Aftersales Manager
Management of Health & Safety issues in conjunction with H & S Manager and Aftersales Manager
Limits to Authority
- Comply with operational practice as determined by Aftersales Manager
Comply with H & S regulations as determined by H & S Manager
Benefits
What youll get in return for your commitment:
Healthcare Cash plans
A company pension scheme
Life Cover
Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
Role specific training and development
Proactive promotion of internal candidates
Paid Breaks
Free Tea & Coffee
Where youll be working:
Machine Mart are the UKs leading specialist retailer of workshop power tools and equipment to the general public and trade customers. xkybehq With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.
