Service Integration Manager
My leading Banking client are looking for a talented and motivated individual to take responsibility for end-to-end service integration and performance management across a portfolio of IT services delivered by multiple suppliers and providers, ensuring consistent delivery, control and accountability across multiple suppliers and regions.
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This is a newly created role in a growing area of the business. A brilliant opportunity!
Job Responsibilities
- Owning the end-to-end service outcome across multiple suppliers and service providers.
- Driving cross-supplier collaboration, issue resolution and service improvement activities.
- Holding suppliers accountable for service performance and service improvement commitments.
- Leading service reviews, governance forums and executive reporting.
- Acting as the single point of coordination when issues, risks or dependencies span multiple teams, suppliers or regions.
The following skills/experience are essential:
- Strong experience in IT Service Management within a multi-supplier environment.
- Background in any of the following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management.
- Experience leading cross-supplier governance and service review forums.
- ITIL
- Previously worked in Financial Services is highly desirable. xwzovoh
- Excellent communication skills
Salary: Up to £120,000 + bonus + package
Location: London (good work from home options available)
If you are interested in this Service Integration Manager position and meet the above requirements please apply immediately.