Service Lead - Post COVID Assessment Service

Job summary

The Service Lead for the Norfolk and Waveney Post-COVID Assessment Service provides strategic, operational, and clinical leadership for a multidisciplinary team delivering specialist assessment and intervention for patients experiencing Post-COVID Syndrome (Long Covid). Responsible for service development, performance, governance, workforce management, and budget oversight, the post holder works across organisational boundaries to ensure high-quality, patient-centred care and effective resource utilisation.

The role leads the implementation of national and local Long Covid strategies, develops clinical pathways and policies, supports complex patient assessment and management, and fosters strong partnerships with health, social care, and voluntary sector organisations. As a senior clinical leader, the post holder drives continuous service improvement, promotes best practice, supports staff development, and ensures equitable access to care for communities across Norfolk and Waveney.

Main duties of the job

• To be responsible for the development of the Post Covid Service across Norfolk and Waveney. To provide professional leadership for the Post Covid Multidisciplinary Team, supporting patient flow and effective resource utilisation within the service and providing a point of liaison between NCH&C and partner organisations.
• To be a senior clinical resource Lead on the implementation and development of the Post-COVID Assessment and Intervention Service.
• To identify future opportunities to drive subsequent phases of the Post-COVID Assessment Service in line with NHS England National Strategy and Norfolk and Waveney CCG/ICB.

Please see job description for a more complete list of duties.

About us

Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Job responsibilities

• To be involved and lead in the delivery of high standards of health care to any patient registered with a Norfolk or Waveney GP, by coordinating and delivering assessments, planning and implementing and evaluating health care for complex patients with Post Covid Syndrome/Long Covid.
• To lead on developing practice, procedures / systems for the team and provide clinical support within own area of expertise including clinical assessment delivery for highly complex patients or when required during times of high pressure within the service.
• To develop and sustain working relationships with system partners delivering the Post-COVID Service processes and patient focussed planning. (eg. CCG/ICB/NSFT/Active Norfolk.

Please see job description for a more complete list of duties.

Person specification

Qualifications

Essential

• Registered Adult Nurse / AHP
• Current NMC / HCPC Registration
• Experience working at a senior level
• Evidence of recent Continuing Professional Development
• Management or Leadership Course

Desirable

• Additional post-graduate education in relevant areas
• Commitment to achieve Master's Level learning

Experience

Essential

• NHS experience working at relevant level
• Leadership experience
• Background of broad spectrum of clinical experience with a level knowledge and expertise which can be acquired through either in-depth experience or theoretical study of a broad range of techniques / processes relating to the knowledge area
• Post-registration / graduate diploma level or equivalent in a specific field

Desirable

• Management experience
• Community experience within NHS
• MDT experience

Skills, Abilities and Knowledge

Essential

• Demonstratable commitment to and expertise in own registered speciality
• Highly developed interpersonal skills with attention to detail
• Experience of developing policies and procedures
• Computer literate
• Knowledge of standard setting and audit process
• Financial management experience and responsibility
• Management of an integrated / multidisciplinary team
• Ability to both influence and work across professional boundaries

Desirable

• Management experience
• Triage experience

Communication

Essential

• Well-developed verbal and written communication skills
• Ability to be influential within the organisation in relation to specialist area
• Ability to provide detailed advice to other specialists and non-specialists
• Ability to negotiate at all levels
• Empathy & sensitivity
• Able to communicate sensitive and difficult information to others

Desirable

• Triage experience

Personal and People Development

Essential

• Experience of staff recruitment, induction, career development and appraisal
• Experience of strategic redeployment of workforce to deliver a service

Personal Attributes / Behaviours

Essential

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people / vulnerable adults
• Ability to motivate others
• Work under pressure

Other

Essential

• Able to work flexibly to meet the needs of the service
• Demonstrate recent achievements at work
• Able to work under pressure to meet deadlines
• Able to work sensibly and collaboratively across organisational and professional boundaries, recognising changes in circumstances and to incorporate them into practice
• Demonstrates awareness of priorities, details with workload, adapts to changing requirements and uses initiative
• Able to communicate effectively in written and verbal English Language
• Able to make own travel arrangements to meet the needs of the service / patients