Service Manager

Service Manager North Nottinghamshire £50,000 - £55,000 We're recruiting on behalf of a growing and customer-focused organisation seeking an experienced Service Manager to lead its service delivery function. This is an exciting opportunity for a proactive leader who is passionate about delivering exceptional customer service, managing and developing a team of office-based staff and field engineers, and driving continuous improvement across service operations. You'll play a key role in maintaining high service standards, strengthening customer relationships, and supporting the ongoing success of the business. Service Manager Key Responsibilities * Lead, motivate and develop the service delivery team, promoting a culture of exceptional customer service and continuous improvement. * Act as the main point of contact for customers, resolving service issues and maintaining strong client relationships. * Develop and implement service standards and processes to improve efficiency and increase first-time fix rates. * Coach and support team members through regular performance reviews and ongoing development. * Produce management reports, analysing service data to identify trends and recommend improvements. * Build and manage a network of subcontractors, ensuring consistently high standards of service. * Manage field-based engineers, conducting regular audits of vehicles, stock and performance, alongside site inspections. * Work closely with the sales team to deliver effective service and maintenance solutions for customers. * Oversee parts management, including stock control, ordering and allocation for service and planned works. * Prepare repair quotations, obtain customer purchase orders and coordinate parts for scheduled work. * Review engineer job sheets to ensure accurate documentation, parts usage and compliance. * Oversee the financial performance of the service department, ensuring effective cost control and governance. * Coordinate engineer site visits, including scheduling and preparing RAMS and all required site documentation. * Maintain refrigerant gas stock levels at the depot and provide customers with equipment operation and maintenance guidance where required. Key Skills and Experience * Previous experience in a Service Manager, Service Delivery Manager or Operations Manager role. * Experience managing field service engineers and coordinating service operations. * Strong leadership skills with the ability to coach, mentor and develop high-performing teams. * Excellent customer service and relationship management skills. * Strong commercial awareness and experience managing service performance and budgets. * Confidence analysing operational data and producing management reports. * Excellent organisational skills with the ability to manage multiple priorities. * Strong communication skills and the ability to work collaboratively across departments. * Experience within engineering, HVAC, refrigeration, mechanical or a similar technical environment would be advantageous