Service & Mobile Engineer Coordinator

Job Overview We are looking for a Service / Mobile Engineer Coordinator to join our Maintenance team, who provide first-line maintenance support to our fleet and customers, customer satisfaction and communications skills will be vital in ensuring our first-class service is upheld. The successful candidate will play a pivotal role in ND Browns success and growth, coordinating our mobile HGV mechanics across the UK, scheduling their work, ensuring documents are provided to the customer in a timely manner, maximising the productivity of our team. You will also become a reference point for colleagues and customers alike in the instance of vehicle failure, service or MOT bookings, providing first-class service to our customers. This role will be suited to an individual with automotive maintenance and/or customer service who can deliver exceptional customer service, within a fast-paced ever changing environment, have good organisational skills and the drive to work hard within an incredibly varied role. This is a fantastic opportunity for an individual to join our fast expanding team. Responsibilities and Duties Book, schedule and monitor the HGV mobile mechanics workload in the most effective and efficient way possible. Respond to daily changes in the HGV mobile mechanics workload in a positive and professional manner. Liaise with HGV mobile mechanics daily, ensuring they have all the customers needs in order for the work required. Organise the movement of parts, both collecting and/or delivering, for the HGV mobile mechanics and our customers, ensuring the best rates on these parts. Respond to email and phone enquiries in a positive and professional manner. Engage with the client base regarding all aspects of vehicle maintenance bookings. Ensuring all breakdown calls are administered with appropriate actions applied efficiently. Use of the appropriate party to attend breakdowns ensuring fix first time. Processing MOTs for ND Brown vehicles and liaising with customers to ensure all Vehicles are MOT compliant. Arranging vehicle servicing in line with ND Brown / vehicle manufacturers service schedules. Booking LOLER or other related tests when required. Ensure all paperwork is checked and completed for all service, repair and maintenance activities. Process all commercial vehicle compliance documentation in R2C & Syrinx. Support the preparation and sending of client reports. Responsible for own health and safety and for the health and safety of your colleagues and your environment. Help and support as and when requested in the breakdown operations team. Any other task which may be a reasonable request during your day-to-day role. Experience/Skills Competence in IT/Computer skills and database entry essential. Good communication is essential. Excellent attention to detail is essential. Effective organisation/planning skills are essential Good geographical knowledge is necessary. Experience in customer service background preferred. Commercial vehicle management and service industry experience preferred. Qualified mechanical background or knowledge of the HGV industry is desirable. Working knowledge of r2c & Syrinx desirable. Working Hours Monday Friday, 8:00am 5:00pm. (Full time) Benefits Company pension scheme. Competitive Salary TPBN1_UKTJ