Service Modelling Analyst

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust is seeking a skilled and driven BI analyst to support delivery across a number of our key productivity workstreams. This is an exciting opportunity to join the Trust as akey member of the Business Intelligence Team, providing expert analytics to inform and shape delivery plans. You will work closely with the Associate Director of Operational Productivity, representing BI as a key stakeholder the programme team. You will have the opportunity to work across a broad range of specialities, drawing on data from a wide variety of sources and translating this into meaningful information points. The work you do will have a direct impact on operational plans and delivery, helping to shape the future of our services.

Main duties of the job

Work as a key member of the Business Intelligence Team providing expert analytics in relation to: Model Service planning

Utilisation of Capacity and Demand Modelling tools

Utilisation of benchmarking tools to drive capacity and demand improvement

Delivery of informatics to inform the Annual planning cycle

Provide expert interpretation of complex data to drive performance, quality and service improvements

Provide capacity and demand expertise and direction to the Divisional Analyst Team

Provide proactive support to Divisional teams working to build effective working relationships

Act as a role model within the BI team, supporting and developing colleagues to maximise their learning and potential

Work proactively with colleagues in BI to develop reporting solutions that meet the needs of Divisions

Work to develop triangulation tools that links demand and capacity, workforce and finance informatics

About us

We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Job responsibilities

• Utilisation of capacity and demand tools to inform service planning and development
• Utilise national and local benchmarking tools to inform decision making
• Technical expertise
• Proactive Problem Solving
• Report Development
• Develop and maintain effective working relationships with the BI team, and wider organisation
• Actively try to resolve issues and complaints at local level and then report the outcome to the line manager
• Acts as a role model , presenting a positive image of self, team and the organisation

Person specification

Qualifications & Education

Essential

• Degree in numerate / informatics or business management related subject or equivalent significant experience in delivery of the responsibilities described
• Evidence of continuous professional development

Desirable

• Managing Successful Programmes
• Formal Management / leadership training

Knowledge & Experience

Essential

• Extensive experience of information analysis, business intelligence and reporting
• Experience of using Business Intelligence tools (e.g. Tableau, QlikView, SSRS, SQL, ETL)
• Extensive experience of analysis of NHS data flows and statutory reporting to support healthcare
• Good working knowledge of NHS information standards and definitions
• n-depth specialist knowledge of statistical/analytical/ techniques and procedures including forecasting and benchmarking techniques
• Experience of using and extracting information from a range of systems
• Experience/knowledge of issues of working with confidential information.
• High level of proficiency in analysing and presenting complex data
• Experience of working in a dynamic environment with changing priorities and challenging deadlines

Desirable

• Experience of using Capacity and Demand Tools
• Experience of using and interpreting NHS benchmarking tools and data