Service Operations Team Leader

Raytheon UK has an excellent opportunity for a Service Operations Team Leader to join our Manufacturing team in Harlow.

As Service Operations Team Leader , you will provide leadership and management across the Customer Service Centre (CSC) team focused on repair, rest, and stores functions. You will support the team to ensuring that all activities are delivered efficiently, effectively, and in line with business and customer expectations.

The CSC team plays a critical role in ensuring the accurate receipt and processing of customer inventory in accordance with contractual requirements. This includes overseeing verification testing, diagnostics, repair, and inspection activities, ensuring all work is completed to customer specifications and within agreed financial targets. The team is also responsible for managing the shipment of customer returns, both internally and externally, ensuring all deliveries meet customer requirements and comply with RTX policies, standards, and regulatory obligations.

You must be eligible and willing to gain BPSS and SC clearance.

You will be responsible for the day-to-day leadership and management of the Customer Service Centre team, including:

• Supporting the development of a high-performing, motivated, and proactive team capable of consistently achieving operational and monthly performance targets

• Working closely with key...