Service Sustainability Lead

Role Title: Service Sustainability Lead Rate: Inside IR35: £425.00 - £460.00 Location: Hybrid working 3 days onsite per week Sheffield We're seeking an experienced Service Sustainability Programme Lead to drive a critical programme focused on improving service stability, resilience, recoverability, and control effectiveness across a technology portfolio. This is a highly visible role where you'll work across Technology, Operations, Cyber Security, Risk, Change, and Business teams to reduce operational risk, strengthen service performance, and deliver measurable improvements in service sustainability. What You'll Be Doing Own and deliver the Service Sustainability Programme (SSP) roadmap, creating a prioritised backlog focused on resilience, technical debt, controls, monitoring, recoverability, and obsolescence. Lead delivery across multiple teams and stakeholders to drive remediation and continuous improvement initiatives. Establish and manage programme governance, including steering committees, delivery forums, RAID management, and executive reporting. Ensure services meet operational resilience and control requirements, maintaining audit readiness and managing remediation activities. Track and report programme benefits, including service availability, incident reduction, disaster recovery compliance, and technical debt reduction. Influence senior stakeholders to secure priorities, funding, resources, ...