Shift Lead: Customer Focus & Team Coach

Marks & Spencer is recruiting for an in-store Duty Manager to lead the store team, ensure exceptional customer service, and uphold operational standards. The role involves coaching colleagues, managing tasks, and supporting the Store Manager with targets and visual merchandising across launches and campaigns.

You will champion new ways of working, prioritise customer experience, and maintain a safe, legal store environment while driving productivity and using digital tools to monitor performance.