Shift Leader

Our aim is simple: through great coffee and brilliant service, we want to make a positive difference in people's lives. Shift Leaders are key in supporting the smooth running of store operations, providing great service and supporting their team to do the same. They:

• Are charge of the shift, leading their team by example.
• Make fantastic coffee… and matcha… and seasonal drinks… every order is special! From bean to cup, they make each customer their coffee, exactly how they like it!
• Provide great service, both in store and through deliveries. With our signature 1-2-1 service style, they ensure customers leave with a personalised experience.
• Keep the customer and back-of-house areas safe, clean, organised and ready for service. Some examples would be cleaning tables or ensuring toilets are kept to the high standards our customers expect.
• Take pride in what they do and always strive for excellence! Enjoy customer interaction
• Positive attitude Teamwork, To become a Shift Leader, ideally you will have some experience as a Supervisor or Team Leader - but if you haven\'t got that don\'t worry, we\'d still love to hear from you.
• At Caffè Nero, it\'s our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
• What you can expect:
• The starter rate for Shift Leaders in this location is £12.76 per hour, increasing to £12.91 with service. If you have a great attitude, bags of energy and love interacting with customers then we\'d love to hear from you!
• Brilliant training - no coffee experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\'re on shift.
• 50% off all handmade drinks and 40% off everything else when you\'re off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive \'Nero 90\', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.