Shift Manager

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Shift Manager - Pizza Hut at Glenshire Group

Overview

Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors including Retail (Eros Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online and Frozen Drinks (Skwishee). We are currently recruiting Team Leaders as we add Pizza Hut to our business portfolio.

Reports To: Restaurant General Manager

Position Overview

As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.

Functional Responsibilities

• Identifies and resolves workstation bottlenecks
• Ensures all products served to customers meet quality standards
• Oversees effective preparation of all workstations for peak periods
• Follows all restaurant safety procedures and coaches others
• Actively seeks information on restaurant financial and customer measures
• Demonstrates accountability for growing sales

Leadership Responsibilities

• Acts as a model providing leadership and coaching on an ongoing basis to the team
• Communicates effectively with others
• Trains new team members
• Oversees team members during shifts
• Able to efficiently work around problems
• Demonstrates growth mindset by learning from mistakes
• Respectfully coaches and directs team members

Culture Responsibilities

• Champions Yum!’s culture and values
• Prioritizes customer needs over tasks currently being performed
• Demonstrates positive energy by handling customer issues on the spot
• Makes decisions that help customers
• Coaches team on resolving customer issues
• Fosters a positive relationship with fellow team members and customers
• Embraces a culture of recognition

Educational & Experience Requirements

• Food retail or service industry experience preferred.
• Ability to exceed Customer Satisfaction expectations
• Sound communication and interpersonal skills

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Executive Offices