Site Lead (30hrs pwk)

Job summary

We are looking to appoint two Site Leads to provide visible day-to-day supervision, coordination and practical operational support across our practice sites. The successful candidates will act as the local representative of the Operations Manager, supporting staff, helping services run smoothly, escalating issues appropriately and contributing to consistent standards across Ashbourne Surgery and Brailsford Surgery.

This is a development opportunity for experienced staff who are ready to take the next step into a supervisory role. We welcome applications from candidates with either of the following backgrounds:

• Care Navigation route: an experienced Care Navigator who understands front-of-house pressure, patient flow, appointment processes and day-to-day patient service issues
• Administration, document management or referrals route: an experienced medical administrator, medical secretary or referrals/document management colleague with strong knowledge of workflow, clinical administration, referrals, safeguarding administration or document handling

Main duties of the job

The Site Lead will provide visible day-to-day operational supervision and practical support for allocated staff groups and local site processes. They will act as a local point of contact for operational queries, immediate service concerns and practical problem-solving, helping to maintain safe, consistent and effective service delivery.

Key duties include supporting care navigation, administration, secretarial, document management and/or referrals processes; monitoring workload, delays, bottlenecks and appointment requirements; coordinating local site checks, evidence uploads, OPEL, FFT and other operational reporting; and escalating concerns appropriately where issues fall outside agreed limits.

The Site Lead will support staff induction, practical training and day-to-day guidance for staff, students, registrars and locums. They will contribute to SOPs, work instructions and implementation plans for new or revised processes, and help gather factual information for complaints, incidents or investigations when requested.

They will also review overtime and TOIL requests as an operational check, confirming what happened and whether additional time was operationally necessary within agreed rules. The role requires close collaboration with the other Site Lead to support consistent standards across both sites.

About us

Henmore Health is a busy, multi-site GP practice serving patients across Ashbourne and Brailsford. We are developing our site leadership structure to strengthen day-to-day support for staff, improve consistency across sites and ensure clear escalation and accountability within our operational teams.

We are looking for people who understand the pace and pressure of primary care, who can support colleagues calmly and practically, and who are ready to help shape reliable processes across patient-facing and administrative services.

PLEASE APPLY DIRECT VIA EMAIL TO [email protected] with your CV and short email introducing yourself. The closing date is midnight on 7th September 2026, although we reserve the right to close early or extend.

Job responsibilities

Role purpose

To provide visible day-to-day supervision, coordination and operational oversight for an allocated site and/or staff group on behalf of the Operations Manager. The postholder will support local administrative, secretarial, Care Navigation, document management, referrals and site operation functions, escalating matters outside agreed authority limits.

Key responsibilities

• Maintain visible operational supervision and coordination at the allocated site.
• Supervise allocated staff groups, including workload, standards, local priorities and practical day-to-day support.
• Support Care Navigation arrangements, patient flow, patient queries and immediate service concerns where relevant.
• Support document management, workflow, safeguarding administration, referrals and secretarial/admin processes where relevant to the postholders background and allocated responsibilities.
• Coordinate practical responses to IT, building, equipment, room booking, stock, facilities and local site issues.
• Complete or coordinate health and safety, fire, environmental and local evidence checks as required.
• Monitor workload, delays, bottlenecks and work allocation, escalating repeated or significant concerns with factual examples and proposed solutions.
• Provide training, guidance and support to colleagues so they are confident and competent in relevant processes and procedures.
• Draft or contribute to SOPs, work instructions and operational guidance relevant to the area of responsibility.
• Advise the Operations Manager on practical implementation requirements, training needs and likely operational impact of changes.
• Provide evidence, examples and feedback to support staff appraisals, probation reviews and supervision discussions where requested.
• Complete straightforward return to work interviews within agreed scope and escalate repeated absence, patterns, sensitive issues or possible formal attendance management.
• Gather information, timelines and staff comments for formal complaints or investigations at the request of the Operations Manager.

Person specification

Qualifications

Essential

• Good standard of English and Maths

Experience

Essential

• In depth care navigation or medical administration experience

Desirable

• Supervision experience
• Knowledge of SystmOne clinical system