Store Customer Experience Leader

Sainsbury’s is seeking a Customer Experience Manager to lead store operations and drive excellence in service. You will oversee the end-to-end customer journey from checkout to back of house, ensuring delivery on commitments and high standards of safety and availability.

In this role, you’ll manage frontline teams, coach performance, and handle scheduling and payroll accuracy. You will also lead in-store operations when required, delivering a first-class shopping experience for our customers.