Strategic Service Delivery Lead

ECS Resource Group Ltd is seeking a Service Delivery Manager to be the primary contact for assigned customers, ensuring contractual commitments are met while identifying opportunities for service and revenue enhancement.

This customer-facing role requires collaboration across teams to manage relationships, deliver clear reporting, monitor KPIs and SLAs, and drive improvements. ITIL V4 Foundation is essential; familiarity with ITSM tools such as ServiceNow and strong MS Office skills are expected.