Student Support Coach

Be the first step in a learners journey

Were looking for a proactive and compassionate Student Support Coach to join our Prison Education team. This is a key front-facing role where youll support learners from their very first interaction with education, helping them access opportunities, overcome barriers, and stay engaged in learning.

As the first point of contact for learners, youll play a vital role in shaping positive first impressions, supporting induction, and ensuring every learner is set up for success.

What youll be doing

Induction & Assessment

• Deliver a warm and professional welcome to learners entering education
• Lead screening and assessment processes during induction
• Gather learner history and assess starting points
• Deliver engaging induction sessions to maximise participation and engagement

Learner Engagement & Support

• Provide ongoing pastoral support to improve learner retention and achievement
• Build relationships with learners to understand goals and barriers
• Support learners at risk of disengagement and track interventions
• Use trauma-informed approaches to support learners effectively

Progression & Guidance

• Offer advice and guidance on availab...