Supervisor - Furniture store Shoreditch

We are partnering with an up-and-coming UK interior brand to support their search for a Supervisor . Renowned for creating beautifully designed, thoughtfully made furniture, the brand has quickly built a strong reputation for quality, creativity, and considered design. This is a small, ambitious team that moves at pace and thinks creatively, with a genuine commitment to its brand, customers, and overall experience both in-store and digital. As a superviser will play a key role in bringing the brand to life, delivering an exceptional customer journey while supporting the continued growth of the business. Youll be the face, voice, and guardian of the customer experience, taking full responsibility for the day-to-day running of the showroom while leading customer interactions across all channels in person, online, and beyond. Every touchpoint should reflect the brands values, design ethos, and high standards of service. Key Responsibilities Showroom Management & Sales You will act as the primary brand ambassador within the showroom, delivering a warm, knowledgeable, and design-led customer experience Build strong relationships with customers, understanding their needs and guiding them through the product range Confidently present products, materials, finishes, and design options using strong product and interior knowledge Drive showroom sales and support customers from first visit through to purchase Maintain impeccable showroom standards, ensuring the space is styled, organised, and aligned with the brands visual identity and values Customer Service & Sales Conversion Manage and convert sales leads from swatch requests, email enquiries, phone calls, and online channels Own the customer journey from initial enquiry to post-purchase follow-up, ensuring a seamless and positive experience Skills & Experience Excellent communication skills with the ability to build genuine rapport with customers Sales-driven mindset; retail, showroom, or customer-facing experience preferred Strong understanding of the customer journey and what exceptional service looks like A natural interest in design, furniture, and interiors Highly organised, reliable, and comfortable managing multiple priorities Start-Up, Fast-Paced Culture & Mindset Thrives in a fast-moving, ambitious environment Resilient, self-motivated, and proactive Comfortable taking ownership and making decisions Entrepreneurial, curious, and solutions-focused Proud to represent and embody the brand in everything you do TPBN1_UKTJ