Supplier Relationship Management Lead

PURPOSE Supplier Relationship Management Lead the day-to-day Supplier Relationship Management activity across an assigned portfolio of suppliers. Develop effective relationships with key suppliers while maintaining a clear focus on performance, accountability and commercial outcomes. Ensure suppliers understand TVS and Client expectations, contractual commitments and performance requirements. Develop supplier relationships that encourage openness, collaboration, innovation and continuous improvement. Maintain appropriate records of supplier relationships, commitments, actions and performance. Lead or support regular supplier performance meetings and reviews. Conduct supplier site visits to better understand operational capability, processes, constraints and improvement opportunities. Participate in supplier audits, improvement workshops and operational reviews alongside the SQA team where appropriate. Supplier Performance Management Monitor supplier performance against agreed KPIs, SLAs and contractual requirements. Analyse supplier performance data to identify trends, recurring issues, areas of underperformance and opportunities for improvement. Proactively challenge supplier performance where outputs do not meet agreed expectations, questioning recurring issues to identify root cause and corrective actions. Ensure supplier performance discussions are based on clear evidence, data and agreed contractual req...