Support Coordinator

Chase Taylor Recruitment are currently working with an established and innovative business within the fenestration sector to recruit an experienced Support Coordinator. This is an exciting opportunity for a Support Coordinator with strong industry knowledge and excellent customer service skills to join a specialist team supporting customers with software and system-related enquiries. The Opportunity As a Support Coordinator, you will become a key point of contact for customers, helping to resolve technical and operational queries while working closely with internal departments to ensure a high standard of service delivery. The position offers genuine scope to develop your technical knowledge and progress within the support function. Main Duties * Act as a first point of contact for customers via telephone, email and support ticketing systems. * Investigate and resolve customer queries, escalating issues where necessary. * Work alongside internal technical and training teams to ensure customer issues are dealt with effectively. * Maintain accurate customer records and activity logs within the CRM system. * Provide regular updates to customers regarding ongoing support cases. * Assist with quality assurance and testing of software enhancements and new releases. * Contribute to continuous improvement initiatives within the support department. Candidate Requirements * Previous experience within a cu...