Support Medical Secretary - Pain Management

Job summary

SUPPORT MEDICAL SECRETARY - PAIN MANAGEMENT

PERMANENT PART TIME - 18 HOURS PER WEEK

We are looking for a highly motivated and enthusiastic Support Medical Secretary to provide administrative and typing duties within the Pain Management Department. You should have a meticulous approach to work and excellent communication skills to support our team of existing Medical Secretarial and administrative team.

Main duties of the job

To provide a support medical secretarial service within the Directorate. To undertake accurate audio/copy typing of medical correspondence and general administration for the Consultants and their teams. This will include highly sensitive and complex medical terminology with a need for confidentiality.

Dealing with enquiries from the patients/relatives, general practitioners and individual departments . Reassuring patients (carers/relatives if appropriate) waiting for appointments, test results and commencement of treatment. Assessing priorities, making and re-arranging appointments or passing messages on to the Medical Team for further attention.

General admin duties including photocopying, filing, bring forward system for investigation filing system, answering the telephone and other office duties, including the requisition and maintenance of adequate stationery stocks.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information -inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page:Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Job responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake

Person specification

Qualifications & Education

Essential

• OCR/RSA II Typing or equivalent
• Medical Audio Typing/Transcription
• GCSE or equivalent Grade C or above in English Language

Desirable

• AMSPAR Diploma
• ECDL (European Computer Driving Licence

Knowledge & Training

Essential

• Knowledge of medical terminology
• Willing to undertake training to meet the requirements of the role in an ever-changing NHS

Desirable

• Knowledge of hospital Patient Administration System(s)

Experience

Essential

• Proficient in the use of Microsoft Word

Desirable

• Proficient in the use of Microsoft Office
• Previous experience as a Medical Secretary
• Evidence of researching position applied for

Communication & Relationship Skills

Essential

• Ability to work as part of a team
• Effective oral and written communication skills