Taxi Licensing Service Support Officer

Job Description
Taxi Licensing Service Support Officer – 3 Month Contract

Location: Kettering
Rate: £18.96 per hour (Umbrella)
Contract: 3 Month Contract
Hours: 37 Hours Per Week (Part-Time 22.5 Hours Considered)
Start Date: ASAP
Working Pattern: Office-Based with Some Remote Working
Pay: Bi-weekly

Summary

We are looking for a skilled Taxi Licensing Service Support Officer to become part of our dynamic Regulatory Services team. This role is ideal for individuals with a background in taxi licensing or regulatory administration, offering a chance to contribute significantly to the processing of Hackney Carriage, Private Hire Vehicle, Driver, and Operator licenses. Your expertise will ensure that licensing applications are handled promptly, accurately, and in accordance with current laws and council guidelines.

Responsibilities

• Handle applications for Hackney Carriage, Private Hire Vehicle, Driver, and Operator licenses.
  
• Offer advice and support to drivers, operators, license applicants, and the public.
  
• Verify licensing applications and accompanying documents.
  
• Keep precise records within licensing databases.
  
• Generate and distribute licenses within set timeframes.
  
• Coordinate with enforcement officers, external agencies, and internal departments.
  
• Ensure adherence to taxi licensing laws, council policies, and procedures.
  
• Address customer inquiries via phone, email, and in person.
  
• Contribute to ongoing improvement efforts within the licensing service.
  
• Assist in managing case management systems and licensing records.
  

Essential

Requirements

Requirements:

• Experience in Taxi Licensing Administration or a similar regulatory environment.
  
• Familiarity with taxi licensing laws and procedures.
  
• Ability to manage multiple priorities and meet deadlines.
  
• Strong customer service and communication skills.
  
• Proficiency in using case management systems and Microsoft Office 365.
  
• Capability to draft clear and precise correspondence.
  
• Excellent organizational and administrative abilities.
  
• Self-motivated with the ability to manage your workload independently.
  

Desirable

• Experience with Idox Uniform.
  
• Previous experience in a Local Authority setting.
  
• Knowledge of Regulatory Services or Licensing Enforcement processes.
  

What's on Offer?

• £18.96 per hour (Umbrella)
  
• 3 Month Contract
  
• 37 Hours Per Week (22.5 Hours Considered)
  
• Location: Kettering
  
• Office-Based with Some Remote Working
  
• Immediate Start Available
  
• Bi-weekly Pay
  
• Join a busy and supportive Regulatory Services team.
  

This position is suitable for candidates with experience as a Taxi Licensing Officer, Licensing Administrator, Licensing Support Officer, Regulatory Services Officer, Licensing Assistant, or Public Protection Administrator.


Requirements
Essential Requirements Experience within Taxi Licensing Administration or a similar licensing/regulatory environment. Understanding of taxi licensing legislation and processes. Experience managing competing priorities and working to deadlines. Excellent customer service and communication skills. Experience using case management systems and Microsoft Office 365. Ability to produce clear and accurate correspondence. Strong organisational and administrative skills. Ability to work independently and manage your own workload. Desirable Requirements Experience using Idox Uniform. Previous Local Authority experience. Knowledge of Regulatory Services or Licensing Enforcement processes. What's on Offer? £18.96 per hour (Umbrella) 3 Month Contract 37 Hours Per Week (22.5 Hours Considered) Location: Kettering Office-Based with Some Remote Working ASAP Start Available Bi-weekly Pay Opportunity to join a busy and supportive Regulatory Services team. Suitable for candidates with experience as a Taxi Licensing Officer, Licensing Administrator, Licensing Support Officer, Regulatory Services Officer, Licensing Assistant, or Public Protection Administrator.