Team Leader

Job Title: Team Leader Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Salary: 27,572.50 EUR

Are you a passionate leader with a knack for motivating others? At Concentrix, we're looking for a dynamic Sales Team Leader to oversee our call center associates and ensure that we not only meet but exceed our customers' expectations.

Your Role:

• Supervise Daily Operations: Oversee daily activities of call center associates, including work and attendance monitoring.
• Coach for Success: Regularly provide feedback and coaching to your team to meet performance metrics and drive improvement.
• Problem Solver: Identify performance issues and develop action plans, implementing corrective measures when necessary.
• Ensure Excellence: Maintain service delivery that meets our contractual KPIs and financial expectations.
• Communicate Effectively: Share clear expectations with your team and keep them informed with timely updates.
• Lead by Example: Handle escalated customer calls with expertise and lead team meetings to foster open communication.
• Team Advocate: Promote Concentrix values by supporting and encouraging your team members.

What We’re Looking For:

• Experience: Applicants must have completed either the Aspire to be or Ignite program
• Motivation: A highly driven individual who can develop and coach team members to achieve their best.
• Communication Skills: Strong verbal and written skills are essential for effective leadership.
• Multi-tasking Ability: You must be able to lead a team through prioritization and meet deadlines.
• Flexibility: Willingness to work a flexible schedule to meet business needs.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location: GBR Belfast - Maysfield

Time Type: Full time

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.