Team Leader - Call Centre

Brook Street Recruitment is working on behalf of our client - a well-known security company to recruit an experienced Team Leader to join the expanding business. The role will involve managing a team of Arc Room Controllers.

The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Duties

• Ensure the effective running of the shift team

• Manage the event and call handling performance of the xwzovoh shift team to achieve and exceed KPI's

• Responsible for maintaining and ...