Team Leader

Job Description: Reports To : Deputy Care Operations Manager Job Type: Full-time Shift Pattern: 4 on 4 off, 10:30am to 23:00pm Pay rate: £13.49 p/h for days; £14.49 p/h for nights and weekends Annual Remuneration: Starting from £30,819.60 What Youll Be Doing You will be responsible for leading and developing a team providing safe and dignified transport services, including: Ensuring high-quality patient care during transfers, ensuring safety, comfort, and professionalism Training and mentoring new and existing team members Maintaining vehicle standards and ensuring compliance with health & safety regulations Supervising and coaching the team to deliver exceptional care while maintaining a positive team culture Collaborating with the Deputy Care Operations Manager and other business leaders to implement best practices and new initiatives Managing rotas and optimising team productivity while balancing patient care and business goals Supporting business development through building relationships with clients and stakeholders Deputising for the Deputy Care Operations Manager in their absence, ensuring continuity of service Requirements Full UK Manual Driving License (Required) Enhanced DBS Certificate within the last 3 years (Preferred) Experience in managing and developing teams in a healthcare or transport environment Strong communication skills, with the ability to stay calm under pressure and manage difficult situations Passionate about patient care, demonstrating empathy and respect in all interactions Minimum 12 months driving experience in a relevant setting preferred Ability to act as a role model for quality patient care and company values What We Offer Training & Development: Full Induction including de-escalation techniques, physical intervention, and First Aid Additional Specialist Training and NVQ Diplomas Career Progression opportunities and mentorship to develop your leadership skills Benefits: Company Pension & Cycle-to-Work Scheme Refer-a-Friend Bonus Health Care Cash Plan after a 6-month probationary period Eligibility for Blue Light Card Employee Assistance Programme from day one Full Uniform & Enhanced PPE Additional Annual Leave after 2 years of service Wagestream financial wellbeing platform Monthly Care Awards and driver recognition schemes Suggestion Scheme with rewards for implemented ideas Please Note: Due to the nature of our work, flexibility is essential. xkybehq

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Shifts may vary depending on patient needs, and overtime may occasionally be required.

Over runs are paid at an additional £8 p/h.

Enhanced Pay (£1.20 p/h) for work involving Place of Safety and Bed Watch activities Additional shift enhancements of £1.75 p/h may apply for call-ins or extra shifts Work Location: In person