Team Leader & People Coach — Fast-Paced Customer Care

Convergys is seeking a Team Manager to lead, support, and develop a customer service team in a fast-paced environment. You will coach staff, monitor performance against KPIs, and ensure policies are followed while delivering excellent customer outcomes.

We value leaders who can motivate others, balance priorities, and foster a positive team culture. The role offers development opportunities and ongoing management training in a supportive environment.