Team Leader - Travel

Job Title:

Team Leader - Travel

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Team Leader – Call   Centre  

Are you ready to lead a dedicated team in a dynamic call   centre   environment? Join us at   Concentrix   as a   Team Leader , where   you’ll   have the opportunity to inspire and develop a group of call   centre   associates while ensuring exceptional service delivery for our customers.  

Job Description  

As a Team Leader, you will   be responsible for   the   day-to-day supervision   of call   centre   associates, ensuring adherence to work and attendance policies in line with organizational and legal requirements.  

Essential Functions/Core Responsibilities  

Supervision and Performance Monitoring  

• Oversee the daily activities of a team of call   centre   associates.  

• Monitor work and attendance to ensure compliance with company policies.  

Coaching and Development  

• Conduct regular performance coaching to help your team meet and exceed established  Key Performance Indicators (KPIs) .  

• Identify   performance issues and develop tailored action plans for improvement.  

Customer Service Excellence  

• Ensure exceptional service meets contractual expectations and financial goals.  

• Provide subject matter   expertise   in handling escalated customer calls.  

Communication and Team Meetings  

• Effectively communicate expectations and updates to team members.  

• Conduct team meetings to share   important information   and create a forum for team input.  

Stay Current on Policies and Training  

• Continuously update knowledge on internal processes, policies, and procedures.  

• Participate in required manager development training to enhance your leadership skills.  

Promote Company Values  

• Actively represent and advocate for  Concentrix values  in your   behaviour   and attitude.  

Candidate Profile  

• Key Skills :  

• Highly motivated with a passion for developing and coaching team members.  

• Strong ability to work under pressure and follow through on tasks to completion.  

• Excellent written and verbal communication skills.  

• Proven capability to lead teams in multitasking and prioritizing deliverables.  

• Experience in mentoring, coaching, and providing direction to team members.  

• Experience in the transport/travel industry is highly beneficial.  

• Willing to work a flexible schedule to meet the needs of the team.  

Why Join Us?  

• Competitive Salary and Benefits : We offer a comprehensive compensation package along with opportunities for professional growth and development.  

• Dynamic Work Environment : Join a supportive team that values your input and encourages collaboration.  

If you are ready to take the next step in your career and make a positive impact in a fast-paced call   centre , we want to hear from you! Apply today to become a crucial part of our Concentrix family.  

Location:

GBR Derby - Cardinal Business Centre 10 Nottingham Road

Language Requirements:

Time Type:

Full time