Technical Service Engineer

Role Overview

The Technical Services Engineer is responsible for maintaining, supporting, and improving the organisation's ICT infrastructure, cloud services, business applications, and end-user technologies. The role focuses on ensuring secure, reliable, and high-performing IT services while supporting digital transformation and continuous improvement initiatives.

Key Responsibilities

• Provide 2nd/3rd line support across infrastructure, applications, networks, and end-user devices
• Administer and support Microsoft 365, Entra ID, SharePoint, Teams, Intune, Windows Server, and Hyper-V environments
• Manage and maintain network infrastructure, including switching, VPNs, firewalls, and Wi‑Fi services
• Monitor system performance, security, backups, patching, and availability to ensure service continuity
• Act as technical lead for business‑critical systems, managing configurations, upgrades, integrations, and user support
• Deliver ICT projects, including requirements gathering, testing, implementation, and post‑deployment support
• Support cybersecurity initiatives, vulnerability management, access controls, and compliance activities
• Work with external vendors and managed service providers to resolve incidents and deliver technology improvements
• Develop technical documentation, system procedures, and knowledge resources
• Deliver training and support user adoption of digital systems and platforms

Essential Skills & Experience

• Experience in an Infrastructure Engineer, Systems Administrator, Technical Support Engineer, or similar role
• Strong knowledge of the Microsoft 365 platform, Windows Server, Active Directory/Entra ID, Hyper‑V, and endpoint management
• Demonstrable experience driving the adoption of AI technologies while managing associated security, privacy, compliance, and operational risk
• Experience supporting networks, VPNs, firewalls, and cloud‑based service
• Familiarity with ITIL‑based service management and ITSM platforms
• Strong troubleshooting, analytical, and problem‑solving skills

Required

• Experience with Microsoft Azure services
• Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI
• Knowledge of cyber security frameworks and best practices
• Experience supporting VOIP/Unified Communications platforms
• Experience with API integrations and data workflows
• Exposure to ISO27001, Cyber Essentials Pl
• Experience managing third‑party vendors and managed service providers

Key Competencies

• Technical and analytical mindset
• Continuous improvement focus
• Strong customer service and communication skills
• Ability to manage multiple priorities and projects
• Commitment to delivering secure, reliable, and high‑quality ICT services

Benefits

• Competitive salary
• Life assurance for added peace of mind
• Health and wellbeing support, including an Employee Assistance Programme
• Healthcare Cash Plan - helping with the cost of dental, optical, physio and other everyday healthcare expenses
• Employee retail discounts with a wide range of national brands
• Ongoing training, learning and development opportunities
• Clear career progression and internal promotion opportunities