Technical Support Engineer (Scientific Instruments)

VRS are partnering with a leading developer of innovative scientific instrumentation, whose cutting-edge analytical technologies are used worldwide across the pharmaceutical and biopharmaceutical sectors. Our client is recognised for their technical expertise, high-quality products, and strong focus on customer success. We are seeking an accomplished Mechanical professional to join their team and provide high-quality technical and customer support to both external customers and internal teams. This is a varied and rewarding role offering a blend of troubleshooting and process coordination, while acting as first-line support for all products across the business. Key Responsibilities: * Provide first-line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software. * Act as the central point of contact for post-sales support activities – creating and managing support cases, work orders, service and parts quotes, and CRM documentation. * Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date. * Develop and deliver training materials for field service staff, both virtually and in person. * Coordinate spare parts logistics to support efficient field service operations. * Liaise with R&D and Quality teams to report, document, and follow up on quality or product performance issues. *...