Technical Support Lead

Warehouse Management Systems (WMS) Technical Support Lead

Be the Oracle WMS expert behind a business-critical enterprise platform.

We're looking for an experienced WMS Technical Support Lead to take ownership of the Oracle Warehouse Management System within a large-scale enterprise environment. This is an outstanding opportunity for someone who enjoys solving complex technical challenges, leading support activities, and driving continuous improvement across warehouse operations.

You'll become the technical authority for Oracle WMS, working alongside functional consultants, integration specialists and business stakeholders to ensure the platform continues to perform at the highest level while supporting future enhancements and innovation.

If you're passionate about Oracle WMS and enjoy combining technical expertise with customer engagement, we'd love to hear from you.

What You'll Be Doing

As the WMS Technical Support Lead, you'll be responsible for the ongoing support, configuration and enhancement of Oracle WMS, ensuring critical warehouse operations remain available and efficient.

Your responsibilities will include:

• Leading support for Oracle WMS within a complex enterprise environment.
• Managing incidents, problems, changes and service requests in line with agreed SLAs.
• Delivering configuration changes and technical enhancements across Oracle WMS.
• Supporting application releases and continuous improvement initiatives.
• Acting as the technical escalation point for WMS-related issues.
• Working closely with Integration and Reporting teams to troubleshoot complex technical issues.
• Collaborating with business stakeholders to understand new requirements and translate them into practical Oracle WMS solutions.
• Promoting Oracle WMS best practice while reducing unnecessary customisation.
• Identifying technical risks and ensuring issues are resolved before they impact business operations.

What We're Looking For

We're seeking an Oracle WMS specialist with strong technical capability and a proactive, customer-focused approach.

You'll ideally have experience with:

Oracle WMS Technical Expertise

• Oracle Warehouse Management System configuration and support
• Oracle eBusiness Suite
• Oracle WMS APIs
• REST & SOAP services
• XML / JSON integrations
• Oracle WMS core tables
• Warehouse reporting support

Warehouse Operations Knowledge

A solid understanding of warehouse processes including:

Inbound

• Purchase Order Receiving
• ASN Processing
• Cross Docking
• Directed Putaway
• Transfer Receipts
• RMA Processing

Outbound

• Wave Planning
• Picking
• Packing
• Shipping
• Label Printing

Inventory Management

• Cycle Counting
• Inventory Adjustments
• Stock Transfers
• LPN Management
• Inventory Visibility

Configuration Experience

You'll be comfortable configuring warehouse environments including:

• Warehouse structures
• Locations
• Aisles
• Bays
• Bin locations
• Allocation strategies
• Inventory control parameters
• Task configuration

Nice to Have

Experience with:

• Oracle SCM
• Voice technologiesEnterprise warehouse integrations

Why Apply?

This is an opportunity to become the technical lead for a mission-critical Oracle WMS platform where your expertise will directly influence warehouse operations, future system enhancements and service excellence.

You'll join a collaborative technical team, work on large-scale enterprise systems and play a key role in delivering ongoing improvements across a highly visible environment.

Location

Belfast

Ready to take ownership of Oracle WMS in a technically challenging enterprise environment?