Technical Support Manager

Technical Support Manager Job Type: Full-time, Permanent Technical / Commercial We are recruiting for an experienced Technical Support Manager to join a well-established FMCG manufacturing business in Leicester. This is a varied and commercially focused technical role, responsible for supporting the development, launch and ongoing production of both new and existing product ranges. You will manage the full New Product Development and Existing Product Development process, ensuring products are launched on time, meet customer expectations and comply with all relevant technical, quality and regulatory requirements. The role will involve working closely with the Technical Director, Sales, Quality, Operations and wider group functions. Ensure projects and product launches are delivered within agreed customer timescales. Manage chemical, packaging and raw material specifications. Review and approve product artwork against technical and regulatory requirements. Coordinate product trials, pre-launch testing and packaging validation. Conduct competitor product analysis and communicate relevant findings to internal teams. Support the preparation of technical documentation for cosmetic products. Ensure chemical documentation meets relevant ethical accreditation requirements. Work closely with site and group quality teams to maintain consistent quality standards. Support the preparation and completion of internal and external audits. Previous experience working within an FMCG environment. GCSE grade C/4 or above in English and Maths, or an equivalent qualification. Strong organisational and project-management skills. Ability to manage multiple product-development projects and deadlines. Flexible, adaptable and comfortable working within a fast-paced manufacturing environment. Strong commitment to quality, customer satisfaction and continuous improvement. Experience working with chemicals or chemical-based products. Knowledge of cosmetic product regulations. Familiarity with BRC non-food standards. Previous involvement in technical or quality audits. Experience managing product specifications, packaging documentation or product artwork. The successful candidate will be a professional and collaborative team player who can take ownership of technical projects from initial development through to launch. This position would suit an experienced Technical Manager, Technical Support Manager, NPD Manager, Specifications Manager or Senior Technologist looking to take greater ownership of product-development and technical-support activities. Please apply with an up-to-date CV, to outlining your relevant FMCG, technical, product-development, quality or regulatory experience. Barker Ross Group values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.