Technical Team Lead
Technical Team Lead
Location: Broxbourne, Essex (site-based, with a UK driving licence required for travel between sites/client visits)
Job Type: Full-time, Permanent
Sector: IT Solutions & Cyber Security (Managed Service Provider)
Reports To: Head of Service Delivery / Operations Manager
About the Company
Our client is a market-leading IT Solutions and Cyber Security provider, delivering managed IT and security services to a growing base of business customers. Following a sustained period of growth, they are expanding their service delivery team and are looking for an experienced Technical Team Lead to help shape and strengthen their Service Desk function. This is a confidential search; the client's identity will be disclosed to shortlisted candidates.
About the Role
We are seeking an experienced Technical Team Lead to oversee the day-to-day operation of the Service Desk while acting as the senior technical escalation point for complex infrastructure, cloud, and Microsoft 365 issues. The role combines hands-on technical expertise with team leadership and project delivery across a varied client base.
Key Responsibilities
- Lead, mentor, and develop Service Desk engineers, ensuring high ticket quality and SLA performance.
- Act as the senior escalatio...